SmallBizGenius Analysis

Thorne Research — high-quality supplements with a reputation for poor customer service

Category Breakdown

Scores based on analysis of 66 recent reviews

Customer Service

3.5/10

Customers report poor experiences with Thorne's customer service, including long wait times, unhelpful and even rude representatives, and difficulty getting responses to emails and inquiries.

28 reviews mention this

Product Quality

8.0/10

Reviewers consistently praise the quality and effectiveness of Thorne's supplements, noting benefits like improved health and wellness after incorporating their products.

34 reviews mention this

Shipping & Delivery

6.5/10

While some customers highlight fast shipping, others report delays and issues with tracking information, especially for orders shipped via FedEx.

23 reviews mention this

Pricing & Value

8.0/10

Small business owners appreciate Thorne's competitive bulk pricing, though some individual consumers find their supplements to be expensive.

26 reviews mention this

Pros & Cons

What Customers Love

High-quality, effective supplements Mentioned 34x
"This truly is an amazing company. I've been experimenting with all kinds of supplements over the past decade, and most are hit or miss quality. Not Thorne - they put tremendous effort and funds behind their research and guarantee the best quality on the market."
Competitive bulk pricing for small businesses Mentioned 26x
"I am an office manager who called the main helpline to ask about a product, and they were incredibly helpful in providing the information I needed."

Common Complaints

Inconsistent and poor customer service Mentioned 28x
"Their customer service is a joke. I received the wrong order and have left VM and emails with no response. Then tried chat and forget about getting an answer to anything their bot can't answer."
Shipping delays and tracking issues Mentioned 23x
"Literally the worst service they have for tracking and shipping. The website is also really bad in terms of placing orders. The product might be good, but the overall experience of ordering is horrible."

Common Questions About Thorne

Answers derived from customer review patterns

Is Thorne legit and trustworthy?

Based on 45 reviews, Thorne seems to be a legitimate supplement company that is generally trusted for the quality of its products. However, many customers report poor experiences with Thorne's customer service, including long wait times, unhelpful representatives, and difficulties with returns and refunds. So while Thorne's supplements are well-regarded, their overall customer experience is inconsistent.

Based on 45 reviews

Does Thorne have good customer service?

No, most reviewers report that Thorne's customer service is poor. Common complaints include long hold times, unhelpful or even rude representatives, and difficulty getting responses to emails and inquiries. Many customers say Thorne's customer service is the worst part of doing business with the company.

Based on 28 reviews

Is Thorne worth it for small business?

For small business owners, Thorne can be a solid choice, especially for bulk supplement orders. Reviewers highlight Thorne's competitive pricing for larger quantities and reliable shipping, making them a popular option for e-commerce stores that need to stock up on vitamins and other nutraceuticals. However, Thorne's poor customer service is a notable downside that small businesses should keep in mind.

Based on 34 reviews

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